# Spanish Speaking Customer Support Specialist

**Company:** Zexter
**Department:** Customer Support
**Location:** Limassol, Cyprus
**Remote status:** Fully Remote

🚀 **Zexter** is an ambitious product building its own technological ecosystem in the iGaming space.

We are developing our **in-house platform** , which is already live and actively operating, as well as expanding our **product line** , allowing us to adapt quickly to the market and implement innovations at speed.

What you will do:

- **Chat & Tickets.** Respond to players in live chat, email, and messengers — maintain fast response times, tone, and high-quality communication.

- **Payments & Withdrawals.** Assist with deposits and withdrawals, investigate stuck transactions, and escalate cases to the payments team.

- **KYC (Verification).** Support players through the verification process and review documents according to internal guidelines.

- **Bonuses & Rules.** Explain bonus terms, wagering requirements, and promotions; handle conflict situations.

- **Escalations.** Record bugs and complex cases, and escalate them to Risk / Payments / Tech Support with full context.

- **Feedback.** Collect frequent player questions and pain points and communicate them to the team.

What we expect:

- At least 1 year of experience in customer support / customer service in iGaming

- Strong written communication skills and a friendly tone

- Willingness to work in shifts (nights / weekends)

- Ability to multitask across multiple chats simultaneously

- Calmness and attention to detail in conflict situations

- Languages: Portuguese or Russian it's a plus

What we offer:

**Employee Benefits & Perks**

**Work-Life Balance**

- Flexible Working Hours (between 08:00 and 18:00)

- Wellbeing initiatives that promote connection and positive employee experience

**Learning & Development**

- Yearly Training Budget

- Ongoing Training Opportunities for professional and personal development

- Career growth opportunities with clear development and progression paths across the organization.

**Time Off & Leave**

- Up to 21 Days of Holiday Leave per year

- 5 Days of Sick leave

- Special Leave Days for personal reasons (additional leaves on special occasions such us weddings, condolence, etc)

[Apply for this position](https://careers.zexter.com/jobs/8044075-spanish-speaking-customer-support-specialist/applications/new)